Crash'n Bash Hobbies 900 50th St. Marion, IA 319-377-1567

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Customer Service

My Account
Register with Crash N Bash Hobbies for discount coupons and special savings! Registered members have a personalized account for viewing orders, managing preferences, and updating account information. Please keep all information such as billing and shipping addresses accurate and up to date for the best service.
Payment, Pricing & Promotions

For customer and merchant protection, we only use PayPal to process electronic payments. Customers are taken off site to either enter their account credentials or credit card information – ensuring the security of your financial information by intrusting it to a company with the best cyber security around. For local pickup, we’ll kindly take cash or credit.

Local pickup and Iowa sales are subject to a 7% local sales tax.

Product Prices reflect Manufacturer’s Asking Price (MAP); special pricing may apply during dealer authorized sales.

Crash N Bash promotional coupon codes are periodically available for registered members – sign up for our newsletter to receive exclusive member discounts! Please use only one coupon code per order. Some coupon codes can only be used once per customer. Not all codes are transferable and may be limited to the email address associated with the intended recipient.  

Order Processing

Order processing time may vary. Most orders are processed within one business day; domestic orders placed before 12pm Central Standard Time may be shipped in the same day. Saturdays, Sundays, and Holidays are not considered business days.

If a product is out of stock, customers may elect to place a backorder. Backorders may not be eligible for some promotional coupon codes, and are fulfilled as the product becomes available. Customers may cancel a backorder anytime up until the product is shipped.

Expected delivery date claims made by the shipping carrier are estimates and not guaranteed, so please choose accordingly.  For more urgent orders, please contact sales@crashnbashhobbies.com.
Viewing Orders
Order status and tracking can be checked in My Account for registered members. Guest order status and tracking can be checked by going to Order Status with your Order ID and email address.
Shipping & Delivery

United States Postal Service is offered for most domestic and international orders; UPS ground is required for oversized and hazardous materials. Shipping charges are based on package weight and carrier rates.  

Free shipping on most orders over $99! Orders within the lower 48 states over $99 (before taxes and fees) are eligible for free economical shipping. Look for products with the free shipping icon in their description: Free shipping icon

*Offer excludes ineligible products such as oversized merchandise, hazardous materials, and select items requiring special handling.

We are centrally located in Iowa for network efficiency, but transit times do vary. Expected delivery date claims made by the shipping carrier are estimates for customer reference only, and are not guarantees. Shipping carrier estimates are made in business days – excludes weekends and holidays.

Great care is taken in packaging every order! Small parts and accessories are mailed in bubble lined mailers, while larger, bulkier items are sent in corrugated boxes for extra protection against damage. Every international order undergoes the “Shake Test” to ensure that even the harshest of handling will not spoil your day.

If when receiving your item(s) a problem occurs, contact us right away within 48 hours of receiving the package.  Got the wrong part? Please request a Request Merchandise Authorization (RMA) or else see Returns & Replacements for further detail. 

Returns & Replacements

Returns of new and unopened merchandise are accepted for up to 30 days with an RMA. Accepted returns are issued either a refund of the purchase price minus a 15% restocking fee (covers merchant charges & handling fees), or store credit on the full purchase price. Unless otherwise specified, refunds and credits exclude original shipping charges, and the customer is responsible for return shipping unless an item was shipped in error.

Exclusion to returns include any items that are opened or have a broken seal, special orders drop shipped from an affiliate warehouse, and/or any hazardous material such as nitro fuel. For customer reference, on-returnable items have an exclusion notice at the bottom of their respective description pages.

Defective and/or Incomplete merchandise is handled directly via Manufacturer Warranty Service, and we typically cannot intervene in the warranty claim process. Click here for Manufacturer Warranty Claim Forms and further details on returning defective products. Most often manufacturers will repair or exchange defective merchandise, but if for any reason the manufacturer does not resolve your issue satisfactorily, please contact us with the details.

To return a new and unopened product, please request a Return Merchandise Authorization number by opening a new return ticket. Once approved, return directions and a shipping label will be sent to your email address. Follow the directions, and return the item within 7 business days.  

While we pride ourselves on attention to detail, we're human and do make the occasional mistake. If you received something other that what you ordered, contact us right away so that we can get you squared away with the correct item and return shipping for the incorrect item.

Unclaimed or rejected packages that are returned to us do incur a 15% restocking fee (covers merchant charges & handling fees), and the original shipping is non-refundable.  

Undeliverable packages that result from an invalid or incorrect address will incur a 5% restocking fee (covers merchant charges), and the original shipping is non-refundable.

Damaged Packages should be brought to our attention within 48 hours of receipt.  Please do not open the package, and keep all contents together. Email us the details and a full view photo of the damaged product so that we can follow up with the shipper. Any damage or tampering to the outer package must be noted on the shipping carrier’s delivery receipt to authorize a Return Merchandise Authorization.

If your package was lost while in transit, you may be eligible for a refund or replacement.  Before accepting a lost package claim, the following periods of time must elapse from the date of shipment for each respective shipping carrier service.

Carrier     Shipping Service      Domestic International
USPS Express Mail Priority     14 Business Days     30 Business Days    
USPS Priority Mail 14 Business Days 30 Business Days
USPS First Class Package 21 Business Days 45 Business Days
UPS UPS Ground 14 Business Days 30 Business Days

 

Once the preceding time periods have elapsed, please email sales@crashnbashhobbies.com with your order number.  It generally takes 4-8 business days to work with the carrier to locate and redirect the package, thereafter if the package cannot be found a full refund will be made or a replacement offered if available.

*** Please do not open a PayPal or Credit Card dispute against Crash N Bash Hobbies as this may significantly delay the resolution process.  ***

International Orders

Product prices are listed in US Dollars, and we only process orders through PayPal. Please Note: Your bank may charge transfer fees, so remember to factor in those costs.

The United States Postal Service is used for shipping and tracking international orders. Transit times may vary based on such events as weather, customs delays, and logistical errors. Any claim as to delivery date is made solely by the shipping carrier, and is nothing more than an estimate. No guarantee can be made that your product will arrive by the estimated delivery date. Typical transit times for the following services have been observed:

Shipping Service     Average Delivery Time     Max Delivery Time    
Express Mail Priority International     5 - 7 Business Days 30 Business Days
Priority Mail International 7 - 14 Business Days 30 Busienss Days
First Class Package International  9 - 21  Business Days 45 Business Days

 

Some foreign countries may charge an import duty on goods coming from the United States of America. It is the buyers’ responsibility to know of, and factor into cost, their respective countries’ import duties or tariff taxes, which are locally collected prior to the package being delivered.

Sorry, but we do not misrepresent customs information. All exports are fully valued and indicated as “Merchandise”.  Please do not ask us to commit a crime by marking your package as “Gift”. Thank You!

Your package can be tracked by logging into your account, or guests can get the latest tracking update by using Orders & Returns with your order number and email address.

Warranty Service for the products we offer are generally only available for residents of the United States & Canada. If you live in a country ineligible for Warranty Service and experience a product defect, contact us with the details to see if there is anything we can do to help.